oobi
FAQ

Everything You Need to Know About Your oobi Shoes

Have questions? We’re here to help! Whether you’re wondering how to fit the Apple™ AirTag™, care for your shoes, or find the right size, you’ll find answers here. If you need more assistance, visit our Contact page.

  • About Apple AirTags and oobi Shoes

    While we’ve designed the perfect spot for AirTags in our shoes, oobi Shoes and Apple are separate companies. You’ll need to purchase your AirTag from Apple or an Apple retailer, and for technical support, Apple’s customer service is the best place to go. oobi Shoes is not affiliated with or endorsed by Apple Inc.

  • How does the Apple AirTag work with Oobi Shoes?

    Insert Your Apple AirTag

    Securely place your AirTag into the hidden insole compartment.

    Pair and Track

    Use the Find My app on your phone to stay connected.

    Let Them Play

    Watch them run, jump, and explore with confidence.

  • What sizes do oobi Shoes come in?

  • What is your return and exchange policy?

    We offer a 30-day return policy for unworn shoes in their original packaging. If there’s a defect, we’ll replace or refund your purchase. Please keep your proof of purchase handy

  • Do I need to purchase the Apple AirTag separately?

    Yes, AirTags are not included and must be purchased from Apple or an authorized retailer.

  • What is the warranty policy for oobi Shoes?

    We offer a 90-day warranty against manufacturing defects. If something’s wrong beyond normal wear and tear, we’ll offer a replacement, repair, or store credit.

  • Will Other People Get AirTag Notifications About My Child?

    his is a great question about a feature designed for safety. In our experience and based on feedback from our oobi community (including conversations with teachers and caregivers), unwanted notifications are rare. While Apple’s system may occasionally alert you to “an AirTag traveling with you” during car rides or other shared transportation, this typically doesn’t occur in daily settings like school or playdates. For complete peace of mind, we recommend:

    • Having conversations with your child’s teachers and
      regular caregivers
    • Following Apple’s best practices
      for AirTag use
    • Setting up your AirTag correctly
      through Apple’s Find My app

  • Should Kids Know They Have an Airtag in their shoe?

    Yes! We recommend having an open conversation with your child about how their oobi shoes help keep them safe.

The must-have shoe for so many reasons. So light and comfortable my toddler runs the best in his oobi’s and its the only shoe we have when we travel. Having that peace of mind that it has the airtag in it makes it a no brainer. Even everyday use it just feels good that you can check your baby where they are meant to be. I have found my stress level just lower having this sense of security.

Lorren

Oobi shoes have been a game-changer for our family. The colors are bold and fun—clearly designed with child’s tastes in mind, not just what parents think looks nice! And with the built-in AirTag slot, we’re not just keeping tabs on shoes—we’re basically GPS-tracking our little whirlwind! Best of all, they’re actually affordable. Oobi gets it, and it shows.

Clark